CAPITAL CORP. SYDNEY

73 Ocean Street, New South Wales 2000, SYDNEY

Contact Person: Callum S Ansell
E: callum.aus@capital.com
P: (02) 8252 5319

WILD KEY CAPITAL

22 Guild Street, NW8 2UP,
LONDON

Contact Person: Matilda O Dunn
E: matilda.uk@capital.com
P: 070 8652 7276

LECHMERE CAPITAL

Genslerstraße 9, Berlin Schöneberg 10829, BERLIN

Contact Person: Thorsten S Kohl
E: thorsten.bl@capital.com
P: 030 62 91 92

CASE STUDIES

Workforce Optimization

Workforce optimization is a strategy used in business with focus on maximum customer satisfaction and benefits with minimal operational costs and supported by integrated technologies, cross-functional processes and shared objectives.

  • Implementation of a scheduling solution: For optimizing the workforce, assignment of specific tasks to specific individuals should be enabled with respect to time.
  • Involvement of key stakeholders: Leadership and employee and any other stakeholder should be involved in the different decisions made.
  • Task assignment and matching the skill should be the top most priority: This will ensure the proper job is undertaken by the proper human resource.
  • For managing compliance, deployment of tools: These helps in driving results and improving the overall visibility of different steps.

Analysis report

Provides the statistics of the different quality scores and the scoreboard can provide information on various aspects of operational efficiency.

Task assignment strategy

Workforce optimization is a strategy used in business with focus on maximum customer satisfaction and benefits with minimal operational costs and supported by integrated technologies, cross-functional processes and shared objectives.

Workforce optimization is a strategy used in business with focus on maximum customer satisfaction and benefits with minimal operational costs and supported by integrated technologies, cross-functional processes and shared objectives.

Workforce optimization is a strategy used in business with focus on maximum customer satisfaction and benefits with minimal operational costs and supported by integrated technologies, cross-functional processes and shared objectives.

  • Process
  • Management
  • Strategy

Provides the statistics of the different quality scores and the scoreboard can provide information on various aspects of operational efficiency.

Working with the Province of Ontario – Open Government

The Province of Ontario joined the Open Government Partnership (OGP) in 2016 as part of the first cohort of subnational governments. Don was closely involved in Ontario’s program from the start:

Engagement and deliberation can transform how decision-makers carry out critical tasks, shedding new light on issues and leading to new solutions. Middle Ground uses Informed Participation to transform:

Much of this work focuses on stakeholders and/or citizens outside an organization. However, the concerns of staff members within a government department or hospital often resemble those of citizens and stakeholders. For example, they may feel they have no voice in organizational changes that affect them; or in defining a vision for the future. Informed Participation can be an effective tool for solving issuesinsidethe walls of an organization, as well as outside of them, from policy making to culture change.

Hands-on learning is the best way to build skills and capacity in public deliberation. Middle Ground often uses actual engagement projects as a tool for knowledge-transfer to the client’s organization. Typically, Don will serve as the principal advisor, working closely with a team from the client’s firm, and advising them on how to design and implement the process. In addition, he may act as a facilitator and/or writer and analyst. These roles can be specially designed to create mentorship opportunities for the team and to build capacity within the client’s organization.

Middle Ground offers workshops and training courses on Informed Participation. These can extend from a half- to two days and will equip participants with the concepts, skills, and tools they need to design and implement deliberative processes. As an accomplished trainer, Don’s sessions are highly interactive and use lots of practical examples to illustrate the approach, along with group exercises to deepen the grasp of key concepts. Workshops can be custom designed to meet the specific needs of the client.

DESIGNING AND IMPLEMENTING ENGAGEMENT PROCESSES

Every situation is different, and every engagement process should be designed to match the task at hand. This is about more than choosing between big and small processes, or online vs. face-to-face meetings. Informed Participation distinguishes between three differentstylesof public deliberation, each of which engages the participants in a different way:

These deliberative “styles” are natural patterns that discussion follows in daily life. For example, sometimes people use lots of narrative or storytelling, while at others they are far more focused on facts and analysis. If the goal is to solve a difficult technical problem, facts and analysis will matter. If the goal is to solve a deep values conflict, narrative may be the better option. We build features like these into a process to shape it in ways that ensure the process always matches the task.

Facilitation

Public deliberation should be led by an experienced, impartial facilitator. Informed Participation relies on approach that combines three different roles:

 

REPORT WRITING AND ANALYSIS

Over the years, Don has developed a distinctive style of report-writing that is widely recognized for clarity, accessibility, and its simple narrative style, especially when dealing with complex and often technical issues. Middle Ground uses a variety of document types to support our processes. These include short discussion papers, analyses of issues, comprehensive syntheses of ideas and options, summary reports, and case studies.

Don also regularly takes on writing and analysis tasks independently of his work on engagement processes

Middle Ground is more than a consulting firm. We provide thought leadership in public engagement. Our practice over the years has been to build learning opportunities into our consulting projects. These often include the production of “ideas” papers based on the learning from challenging projects that raise difficult issues and require innovative solutions. Some of these papers can be found on the Ideas page of our Access Publications page.